Frequently asked questions

What is ZySurveys?

ZySurveys pays you real US dollars for completing surveys, offers and games from our partners. Every reward and payout is listed in your transaction history. There is no points system.

How do I start earning?

Create a free account and open your dashboard. Pick a survey, offer or game and complete it on the partner site. Your reward is added to your wallet once the partner confirms it.

Is ZySurveys free to use?

Yes. There is no sign-up fee or subscription, and we charge no fee when you redeem: a $5 reward costs $5 from your balance. The redemption provider may charge a small fee when you redeem your reward.

What kinds of surveys and offers can I complete?

Paid surveys, app installs, sign-up offers and games from several partners, including CPX Research, RapidoReach, TimeWall, Pollmatic, TheoremReach, Offery, Offerwall.me, Lootwall, AdswedMedia, GemiAd, OpinionWall and Lootably. What you see depends on your profile and country.

How much can I earn per survey?

It depends on the survey length, topic and partner. Short surveys can pay a few cents and longer ones several dollars. Each survey shows its reward and estimated time before you start.

Why didn't I qualify for a survey?

Survey partners look for specific groups of people, so some surveys end early when you are not a match. This happens on every survey site. Some partners pay a small reward when that happens. Answering the profile survey accurately helps us show you surveys you are more likely to qualify for.

Can I update or redo my profile survey?

No. The profile survey is answered once, so please make sure your answers are accurate. If you joined before it asked for your city, we ask for it once when you next open a survey.

What is the minimum to redeem?

Rewards start at $3. Your first withdrawal must be at least $5 (or the minimum that applied when you claimed a welcome bonus earlier). After that you can redeem from $3. Each reward shows the amounts it comes in, and the Redeem page shows what it takes from your balance before you confirm.

What can I redeem my balance for?

Depending on your country: money to PayPal, Wise, Revolut, Skrill and other e-wallets, Venmo in the US, bank transfers in many countries, prepaid Visa and Mastercard cards, gift cards such as Amazon, Google Play, Apple and Netflix, game cards such as Steam, PlayStation, Xbox and Roblox, and crypto. The Redeem page shows every option for your country, in your own currency where available.

How long do withdrawals take?

We review every withdrawal, usually within 24-48 hours. After approval we email you a link to your reward, with the code or a redeem link and the steps to redeem it. Money sent to PayPal or another e-wallet usually arrives within minutes of redeeming, and bank transfers can take a business day.

Why is my withdrawal still pending?

Every withdrawal is reviewed before it is paid, and most are done within 24-48 hours. If yours has been pending much longer, contact us and we will look into it.

How does the referral program work?

Share your referral link or code. Friends who sign up with it get a temporary earnings bonus. When a friend has earned $5, you get $1, and after that a percentage of their earnings while they stay active. Track your referrals on the Referrals page.

What is the leaderboard?

The leaderboard ranks members by approved earnings each day, with cash prizes for the top places. It resets daily.

Do I get bonuses just for staying active?

Yes. Your account levels up as you earn, and each new level adds a cash bonus to your wallet. Your progress is shown on your dashboard.

What are bonus codes?

Promotional codes that add money to your wallet. We share them on our social channels. Redeem them from your dashboard before they expire.

Is my personal information safe?

We protect your account and payouts, and we never sell your personal information. Our Privacy Policy explains what we collect and why.

Can I have more than one account?

No. Each person may have one account. Extra accounts can lead to withheld rewards or account closure. If you think your account was flagged by mistake, contact support.

Are there age or location restrictions?

You must be 18 or older, or older if your country requires it. Sign-up is open in the 55 countries on our Countries page; elsewhere you can join the waitlist. The surveys and offers you see depend on your country and profile.

What if I need help or run into an issue?

Use Contact Us in the site footer and tell us which survey, offer or withdrawal it is about. We reply by email. Contacting us while signed in helps us find your account faster.

Who is Zys?

Zys is our support assistant, the chat bubble in the corner of the screen. It answers common questions and, when you're signed in, can check your balance and recent transactions. If it can't help, it opens a ticket for our team.

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